Michelle graduated from York Technical Institute in 1995 with an Associate’s Degree in Computerized Accounting Management and started her career as a bookkeeper in a small insurance agency. She quickly transitioned into the role of Commercial Lines Agent and holds over 20 years’ experience. In 2000, she earned her Certified Insurance Service Representative (CISR) designation. Michelle is focused on Customer Service, making it a priority to educate each of her clients to ensure they are all completely satisfied. When not in the office, Michelle enjoys spending time with her husband, children and two fur babies.