Frequently Asked Questions

• A Risk Retention Group (RRG) is a type of insurance company that is owned by its members, who are typically businesses or professionals with similar insurance needs. 

•  RRGs are owned by the insureds, meaning the policyholders are also the owners of the company. 

Skilled care refers to a high level of medical care that must be provided by trained and licensed health professionals, such as registered nurses (RNs), licensed practical nurses (LPNs), and physical, speech, and occupational therapists. Includes wound care, intravenous (IV) therapy, injections, and monitoring of vital signs.

• GL insurance covers claims of bodily injury, property damage, and personal injury (like slander or libel) that occur on your business premises or as a result of your business operations. 

Typical Claims: Slip-and-fall accidents. 

• PL insurance, also known as Errors and Omissions (E&O) insurance, covers claims arising from professional services you provide. This includes negligence, misrepresentation, and inaccurate advice.

Typical Claims: Mistakes or oversights in professional services, failure to deliver services as promised, and professional negligence. 

Overnight staff are available to respond to medical emergencies, falls, or other urgent situations that may arise during the night. 

Overnight staff are essential in personal care homes to ensure resident safety, provide continuous care, maintain security, offer peace of mind to families, and support operational efficiency.  

Accurate logs ensure that residents receive the correct medications at the right times, reducing the risk of medication errors. Regularly updated logs help track residents’ health conditions, enabling timely interventions and adjustments to care plans. 

Loss prevention in personal care homes is a comprehensive approach that involves security measures, employee training, inventory management, fraud prevention, safety protocols, and insurance. The goal is to minimize the risk of financial losses and ensure the safety and well-being of residents and staff. 

• A retroactive date in an insurance policy is the date from which coverage begins for incidents that are reported during the policy period. This concept is commonly used in claims-made insurance policies, such as Professional Liability or Errors and Omissions insurance. 

• Claims-Made Policies: Retroactive dates are specific to claims-made policies, which cover claims made during the policy period, regardless of when the incident occurred, as long as it is after the retroactive

• Incident: Any noteworthy event, whether it results in harm, documented for review and prevention. 

• Claim: A formal request for compensation or coverage made to an insurance company following an incident that resulted in harm, injury, or damage. 

To file a claim, contact your insurance provider’s claims department, provide details of the incident in a report and follow their instructions for submitting necessary documentation.