PCH now offers a unique and valuable member benefit to our insureds, free of charge. When an adverse event occurs, you may call the central hotline number for your region listed above to consult an attorney practicing in your state. The attorney is there to help you address the issues at hand and employ best practices for the benefit of you and your residents. This is a free, confidential service and your information will not be shared with PCH. We welcome your calls.

IMPORTANT NOTICE: Calling the hotline does not constitute making a claim to PCH. You must follow the regular claim procedures for any incident discussed on the hotline. The hotline also may not be used to fulfill notice or other obligations required by your policy. Additionally, attorneys cannot give you coverage advice on the hotline, that is subject to a careful review by PCH.

EXAMPLES OF REASONS YOU MIGHT CALL THE HOTLINE:

PROFESSIONAL LIABILITY (PL) AND GENERAL LIABILITY (GL) ISSUES

~ Elopement

~ Incident where a resident is injured

~ One-on-one resident abuse

~ Reports of actual or suspected elder abuse

~ Possible complaints against a facility and/or an employee

~ Difficult family members in general

~ Non-Compliant Family Members re: facility rules, visitation and issues affecting other residents

~ Non-Compliant Residents re: facility rules or issues affecting resident or other residents

~ Use of Negotiated Risk Agreements

~ Involuntary discharges of residents

~ Potential or actual violations of patient privacy rights

~ Premises liability

~ Validity of power of attorney for a new admission

~ Court-appointed conservators or guardians

~ Recordkeeping Questions

~ Threats of lawsuits by residents or family members

~ Family council and/or resident council’s claims

~ Records Requests

~ Receipt of summons or complaint

~ Media Contact

EMPLOYMENT PRACTICES & REGULATORY ISSUES

~ Employment hiring and termination

~ Employment practices issues: harassment, discrimination, etc.

~ Employee or independent contractor injured at facility

~ Service agreements w/third-party vendors affecting patient care

~ Inspection Questions

~ Notice of intent to cite by a State or Federal investigator

~ Notification of complaint visits by the city, county, ombudsman, or adult protective services

~ Facility receives notice of a hearing (could be regulatory, but might also apply to PL/GL)